职位描述
Key Responsibility
•Represent Volvo and communicate with customers via telephone or email, responsible for efficiently managing the relationship with these customers.
•Receive, by phone or email, in a professional and efficient manner, functional questions and problems that come forth out of usage of several software packages.
•Diagnose and log every call and email in a case management system by following predefined policy and procedure.
•Seek for a solution for these questions, on a first or a second level or follow appropriate escalation path.
•Keep track of and follow up of the problems transferred to other groups, take necessary actions to expedite the resolution process.
•Update the problem solving process timely to customer.
•Provide or communicate the appropriate solution to the customer.
Main competence requirements
•Excellent spoken and written skill in Japanese/Korean and English.
•2+ years of customer service center and/or call center experiences, solid customer service mindset and experiences.
•Experience on supporting web information systems.
•Excellent communication, telephone manner, and interpersonal skills.
•Good coordination skills.
•Self initiative, pro-active, hard working, good attitude and team player.
•Bachelor degree in computer science or related field.
