职位描述
职位信息：
1 本职位为韩语/英语双语客服专员。
2 主要的工作是为客户提供酒店预订的售后服务（不含售前服务及销售职能）。
3 与客户通过电话及邮件方式沟通，了解客户需求。
4 与全球酒店合作伙伴沟通，为客户提供合适的解决方案。
5 在工作当中需要经常使用韩语及英语口语。
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轮班制度说明如下：
1）班次：最早的一班为早8点至下午5点，以1小时为单位以此类推，最晚的一班为中午12点至晚上9点。
2）轮班频率：每一个月换一次班，即每个月内的班次是一样的。1年换12次。
3）工作时间：8小时+1小时meal break。每周5天连续工作日，2天双休，不一定是在周末。国定假日也可能轮到上班（有加倍工资）
Roles & Responsibilities:
• Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone and email)
• Continuously identify work process improvements and communicate to Team Leaders and (or) Manager
• Accountable for meeting individual (KPIs) and team goals
Job Expectation:
You must be able to speak, read & write in English & Korean fluently & professionally.
Possess some form of Customer Service knowledge/experience.
Be willing to handle emails & phone calls in a courteous manner while adhering to the company’s policies & procedures.
Highlights for this job:
- Working location: Shanghai Pudong or Nanjing East
- Permanent job
- salary package: 10,000-16,000 RMB/ month
- Annual leave 12 days.
- Rotation working day: 5 days week (not necessary rest on the weekend).
- Open to work on Public Holiday (You’ll be expected to work on CNY if call traffic is high).
- Set up medical coverage (outpatient and inpatient).
- Performance bonus.
- Provide attractive staff discount - discounted hotel accommodation anywhere in the world!
- Leadership development.
