职位描述
PRIMARY FUNCTION:
- Review customers account.
- Communicate with customers regarding their account status and make subsequent collection of payments
- Follow up with Order management team and or banks as required.
- Utilize the system and /or tools available for information to validate and resolve the issues directly
- Ensure timely and correct routing of customer information/requests which require further investigation to the appropriate internal business partners
- Be a communication linkage with the order management team and escalations to the DMs and credit department for effective resolutions
- Provide quality comments for invoice/accounts in their portfolio with regular follow up per the Invoice Life Cycle
MAIN RESPONSIBILITIES AND DUTIES:
- To meet and exceed Days Sales Outstanding goals
- To attain Collection Percentage
- To achieve low Accounts Receivable Aging while maintaining high level of customer satisfaction for their individual portfolio
- Capture required changes to account profile/or contact profile details
- Understand payment issue and to take proper action or to direct proper escalation
- Negotiate payment and conditions with customers and partners as necessary
- process and to document collection issue, action taken and customer feedback
DESIRED SKILLS & EXPERIENCE:
- Excellent Communication skills in voice or written media, Korean & English.(Korean native speaker)
- Bachelor degree minimum with 2-4 years and above collection or related work experience. experience in bank bills department a plus, and candidates with more experience or will be considered for senior position
- Bills checking experience in banks a definite plus
- Excellent knowledge of PC tools and Microsoft knowledge
- We need English resume
